It takes 2 minutes, 2 steps and you're done. You only need to enter a few details during registration and identification. When you feel ready, you can start the process here. For any questions, feel free to contact our Customer Support team who will answer all your questions promptly.

Your data is important to us so that we can carry out the necessary Identification, which is necessary to filter out those who are not eligible to use our services, such as those under 18 or those who misuse the data of others. Grand Casino has all the licenses required to operate legally in Hungary. In order to obtain the license, our casino had to undergo rigorous audits and inspections, in which we were partnered with the independent auditing organisation NMI. The license guarantees the protection of your data and safe gaming.

Anyone can register and play the games if they are over the age of 18, are not on the Player Protection Register, are not subject to any financial or property restraint measures and have a Hungarian internet connection (Hungarian IP address). Only one player profile per person is allowed on our website.

No problem! Click here for a temporary password that you can change immediately after logging in.

Once you have successfully identified yourself as a player, you will not be able to change any of the information you have provided, except for your phone number or password. Click on Profile Info, then at the bottom of the page you can update your phone number in the Edit Data menu and request a new password in the Change Password menu. If you need to change any of your other details, such as a new ID card, please contact our Customer Services team who will help you update your details.

If you do not wish to receive future promotional offers via e-mail, you can use the link at the bottom of the message. Please note that if you unsubscribe, you will not be notified of our latest promotions, nor will we be able to contact you with our individual offers.

You can check your payments and withdrawals at any time by clicking on the History menu. Here you will find Deposit History and Withdrawal History, where you can view your transaction activity going back 30 days.

If you don't remember the previous round, or you've lost your internet connection but want to know the outcome of that round, click on History and you can view 30 days of details in Game History.

You can't change your username, so when you register - if you haven't already - think carefully about what you choose, as you won't be able to change it later.

You can easily do it in 2 minutes in 2 steps. You just need to enter a few details during registration and identification. When you feel ready, you can start the process here. For any questions, feel free to contact our Customer Support team who will answer all your questions promptly..

Once logged in, you can fund your balance by clicking on the Deposit button in the top right corner of the page, after you have selected the deposit method that is right for your account

There are several ways to deposit: you can use your credit card, your online bank or you can deposit in person at any OTP branch. Please note that some deposits may restrict the method and/or the way of payment

If for any reason the amount you have uploaded does not appear on your balance, please contact our Customer Support team immediately and they will be available 24 hours a day. Please let us know all the details so we can help you quickly.

All deposits are free of charge, so you will have exactly the same amount of money in your account as you have deposited. 

Your deposit will be credited to your account immediately and you can use it immediately in any of our games, whether you deposit by credit card or e-wallet. If the deposit is made by bank transfer, it will take up to 1 business day for the funds to be debited and credited to your account.

Click on the Cashier button at the top of the page, where you can choose from several withdrawal methods. If you need more information, please contact our Customer Support.

You can request withdrawal according to the way you deposited: the way you deposited is the way you can request your payment, but you can always request a payment to your own bank account in any case. Important: the first payment can only be made to your own bank account. 

In some cases, a payment cannot be made as requested due to security restrictions. Please note that you can only request your first payment to your own bank account. If you experience anything unusual with your withdrawal, please contact our Customer Support team immediately.

Yes, you can cancel your withdrawal request within four working days of sending it.

If you request a payment to your bank account, there is no fee for each payment.

Security is our priority, especially when your data or money is at stake. In most cases, the transaction will take no longer than four days to process.

Bonuses are special offers that allow you to play more and win more. You can find our offers under Promotions. All our bonuses come with specific terms and conditions, which are detailed in the promotion description.

Click on the Promotions button to choose from our bonus offers. Our bonuses are subject to a deposit, click on the "Find out more" button after selecting the offer that suits you.

Varied and personalised bonus offers waiting for you every week! In addition to our Welcome Bonus, our weekly promotions ensure you'll have a great time. Loyalty is important to us: we have special offers for our regular players.

You can use your bonus amount on our slots and on some of our table games. The wagering requirements vary from game to game, please refer to the details of the current bonus for more information.

The wagering requirements show you exactly how many times you need to wager the bonus amount in order to cash out your bonus winnings. You will find this requirement in the detailed description of all our offers. If you currently have a valid bonus, the Wagering Requirement indicator below your balance will show the current amount you still need to wager before your bonus winnings will be cashed out.

Your bonus may disappear of it's expired or if you request a withdrawal and the offer is cancelled. If you are still in doubt about your bonus, please feel free to contact our Customer Support!

In some of our promotions we offer a certain number of Free Spins on the slots specified in the offer. Once claimed, the game will automatically start with the Free Spins and your winnings will be credited to your Bonus Balance.

Click on the Promotions tab at the top of the page to browse our offers. If you like any of them, feel free to claim them after reading the terms and conditions!

The rules of the game may vary from game to game and game type. Before trying the games, it is advisable to read the information material and the rules associated with them. To do this, all you have to do is click on the game you have selected and then click on the “Details” button.

If you're not at your computer, you can try your luck from a tablet or even a smartphone! Our site is available on all Windows, Linux and MacOS operating systems on desktop computers. You can also try our games on mobile devices using Android and iOS.

Most of our games are in Hungarian. There are exceptions, but their descriptions and full game rules can be read in Hungarian: you can find the information by clicking on the game icon and pressing the “Details” button.

After pre-registering, you can try our games for free with play money before you play with real money stakes. The demo play option is a great way to explore new modes, game types and find your new favorite.

We have grouped our games into different categories to make it easier for you to navigate: Live Casino, Table & Card, and Exploration Games. We have also highlighted our Popular games and New Games in our offer. You can easily access each category via the homepage, choose from them as you like!

Are you experiencing any lag or slowdown in the operation of the site? Check your internet connection or running applications. It is possible that something is slowing down your internet connection. It is also possible that we are currently updating our site. Visit the main page, where in such cases you will find a notification at the top of the page.

In case of slowdown or lag, you may have missed the result of the current round. In this case, there is no problem, you can immediately look back at its outcome, all you have to do is click on the History menu item, and within it, on Game History. On this interface, you will find all information related to games and bets, going back 30 days. Such cases are also listed in a separate section in our regulations..

The security of our users' data and finances is our top priority, so we pay special attention to their processing. In addition to the mandatory requirements, we felt we had to go a step further, so we have implemented several measures and rules that comply with information security standards to protect your data.

Even if you access our games from abroad, you can only play on our website from an IP address from Hungary. For more information, please contact our Customer Service.

It is in everyone's interest that our players have a good time on our website. We only offer games that have undergone a comprehensive review, international audit, by independent auditors (NMI) and the Szabályozott Tevékenységek Felügyeleti Hatósága.

No need to worry, your winnings are completely tax-free!

Grand Casino is committed to responsible gaming. We encourage you to take a look at the following information to stay up to date on this topic.Introducing by the Szabályozott Tevékenységek Felügyeleti Hatósága you find our website here, which presents self-restrictive measures and helps you set them up, and you can contact our Customer Service for assistance.

There are several self-restriction options available to you, which you can set at any time. If you feel that you or someone you know is struggling with a gambling problem, please contact our Customer Service immediately or read our informative website, which you can find under the Responsible Gaming menu item. You can also activate self-restrictions there.